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policies & FAQs
  • Reservations
    Convenient online booking gives you the freedom to book a cabin, lodge room, or campsite on your schedule. Reservations can be made via the website’s lodging pages or by phone from 9 am to 7 pm (218-388-0172). Booking online requires a deposit be made by credit card. Please call if needing to pay by another form of payment. Holding Reservations: A 50% deposit (Not including tax) is required to secure your reservation. Credits and Gift Certificates may not be used towards the deposit but will be applied to the balance. We will block a reservation as booked without a deposit for no more than 24 hours. Reservation Pages: All rates and availability dates on our reservation pages are current and real-time. When looking at the calendar for each unit, if the date is marked with an X, the unit is booked. Although a cabin may have days “open,” each has a minimum number of nights required depending on the unit & time of year. May 1st - Oct 31st, the minimum night stay is 4 nights. You may book 3 nights online with a $150 surcharge for not meeting the requirement. However, if there are only 2 or 3 nights available at the time of booking, call the lodge and we will complete your reservation without a surcharge. If there is only 1 night available at the time of booking, call the lodge and we will complete your reservation with the $150 surcharge applied. Nov 1 - Apr 30, the minimum night stay is 3 nights. You may book 2 nights online with a $150 surcharge for not meeting the requirement. However, if there are only 2 nights available at the time of booking, call the lodge and we will complete your reservation without a surcharge. If there is only 1 night available at the time of booking, call the lodge and we will complete your reservation with the $150 surcharge applied. Waiting List: Cancellations do happen. There is no waiting list, however any openings that do occur are posted on the White Pine Lodge Facebook page. Age Requirement: At least one guest within the booking party must be 21 years or older
  • Cancellations & Refunds
    Since we are a small operation, cancellations affect us greatly. It is difficult to attempt to rent a cabin, lodge room, or campsite after it has been booked on the reservation calendar. There is considerable time and expense associated with marketing a vacant unit, and a slim window of time to rent and recover lost revenue. We strictly enforce this policy and we appreciate your understanding. • 50% down payment upon booking (Not including tax) • Balance due upon check-in • If you need to cancel please contact us at 218-388-0172. $50 per unit cancellation fee will be applied. Cancellations: Cabins, Lodge Rooms, & Campsites ($50 per unit cancellation fee will be applied) • 4+ weeks before your arrival date, full refund • 2 - 4 weeks before your arrival date, deposit will be kept and given as a credit towards a future reservation to be used within 12 months from original check in date   • Under 2 weeks of arrival date, deposit will be kept with no credit given • Day of arrival, payment in full is required and no refund or credit given Cancellations: Rentals Fishing Boats & Pontoon ($50 per unit cancellation fee will be applied) • 4+ weeks before your arrival date, full refund • 2 - 4 weeks before your arrival date, deposit will be kept and given as a credit towards a future reservation to be used within 12 months from original check in date   • Under 2 weeks of arrival date, deposit will be kept with no credit given • Day of rental, payment in full is required and no refund or credit given • Cancel day of due to severe, inclement weather, i.e. a really bad storm, a full refund will be given A new deposit is required for all new reservations. Credits may not be used as a deposit for a new reservation but may be applied toward the remaining balance. No refunds are granted, and you will be charged full rates for all nights reserved for: • Late Arrivals • Early departures • No-shows Final payment is due upon arrival. Guests are responsible for all nights reserved. We do not issue refunds for late arrivals or early departures. You are responsible for any missing items and damage caused by you, your pets, or your guests.
  • Deposits & Balance Due
    A 50% deposit is required for making a reservation. The amount of the deposit is based on the unit being reserved, number of guests, pet or other applicable fees, the number of nights being reserved, and the time of year the reservation is for (not including tax). Credits and Gift Certificates may not be used towards the deposit but will be applied to the balance. Reservations made online require a deposit using a credit or debit card. If another means of payment is desired, we will hold the unit as blocked for no more than 24 hours. Any remaining balance is due when you check in, including rental fees. See our cancellation policy regarding refunds All major credit cards: Visa, MasterCard, Discover, AmericanExpress When paying by credit or debit card, your information is kept secure (see our Privacy policy). Unless you would like to use another form of payment for your balance or for merchandise, we will charge the card most current in our system. Multiple forms of payment may be used for lodging or merchandise. Cash You may pay your balance and purchase other items with cash.
  • Add On Rental Agreement
    RENTAL AGREEMENT TERMS & CONDITIONS PONTOON & FISHING BOATS Pontoon Boat & Fishing Boat Rental Agreement (this “Agreement”). In consideration of this Agreement, White Pine Lodge LLC, (herein after referred to as the LESSOR) agrees to lease to the undersigned (herein after referred to as the LESSEE) the pontoon boat, fishing boat or snowshoe equipment and furnishings described above and herein (collectively, the “Equipment"). Lessee agrees and acknowledges that the Equipment may be operated only by Lessee and, if applicable, the additional driver(s) named above (collectively, the “Additional Drivers”). Lessee and, if applicable, all Additional Drivers, represent warrant that he/she (i) possesses all necessary experience and skills and is capable to safely operate the Equipment provided under this Agreement, (ii) is over the age of 25, and (iii) possesses a valid driver’s license. In addition, Lessee shall not allow any other persons to operate the Equipment. Lessee agrees that Lessee is solely responsible for the proper use and operation of the Equipment by Lessee, any Additional Drivers, and all members of the Lessee’s party. Lessee shall return the Equipment to Lessor, at the same location and in the same condition as the Equipment was provided by Lessor (normal wear and tear excepted), no later than the end of the rental period set forth in this Agreement. In the event the Equipment is not timely returned at the completion of the rental period, Lessee shall pay to Lessor additional rental fees as follows: Less than 30 minutes will incur a $25.00 fee, 31-59 minutes will incur a $50.00 fee, 60 or more minutes will incur rental fees on an hourly basis, in one hour increments, at the rate of $100.00 per hour Lessee agrees and acknowledges that the Equipment is being provided by Lessor in AS IS condition. Lessee represents that he/she has examined the Equipment and finds it acceptable and suitable for Lessee’s purposes and that Lessee is not relying upon any representation or warranty by Lessor (including, without limitation, as to the quality, condition, character, or fitness of the Equipment) in executing this Agreement. Lessee and Lessor have completed the Boat Inspection Checklist and Lessee has made note of any damage to the Equipment prior to execution of this Agreement. Lessee shall immediately report any accident, malfunction or breakdown of Equipment to Lessor. Continued use of the Equipment shall be entirely at the Lessee’s risk and Lessee assumes all liabilities of injury and damage to all persons and property (including the Pontoon) that may occur from continued use. Notwithstanding anything to the contrary set forth herein, Lessee shall remain responsible for all costs, losses and/or expenses incurred by Lessor as a result of any violation of this Agreement, including (without limitation) the negligent or willful acts of Lessee, Additional Drivers, and/or any members of Lessee’s party. Lessee shall timely reimburse Lessor for any and all charges, costs, losses, damages and/or expenses incurred by Lessor arising out of or relating to any violation or breach of this Agreement by Lessee, including (without limitation) any damage or loss of or to the Equipment, or any part thereof. Without limiting the foregoing, Lessee authorizes Lessor to charge Lessee’s credit card for any such charges, costs, losses, damages and/or expenses. Lessee shall bear full liability to Lessor for the full and actual costs incurred by Lessor for the cleaning, repair and/or replacement of all or any portion of the Equipment (other than routine maintenance, and normal wear and tear) caused or occasioned by or in any manner relating to the actions or inactions of Lessee, whether or not the same constitutes a breach of this Agreement. By way of example only, and without limiting Lessee’s obligations under the preceding sentence, Lessee acknowledges the following estimated costs for lost or damaged equipment: Lifejacket (PFD) $30.00 Propeller Repair $180.00, Propeller Replacement $270.00, Bumper/Fender $50.00, Lower Unit $3,500.00, Bimini Top $2,000.00, Ladder $250.00, Anchor $100.00, Rope $25.00, Table $150.00. Lessee understands and agrees that all cleaning, replacements and repairs will be performed and/or coordinated solely by White Pine Lodge LLC, in its sole and absolute discretion. Lessee shall not use, or permit any others to use, the Equipment for any illegal or unlawful purpose, or in a careless or negligent manner. Lessee and all Additional Drivers agree not to operate the Equipment while under the influence of alcohol or drugs (including prescription and non-prescription medications that impact the operator’s judgment). Lessee acknowledges that Lessor recommends that all passengers wear a life jacket while onboard the Equipment. Lessee further acknowledges that Minnesota law requires that all children ages 10 and under must wear a life jacket while onboard a watercraft. Lessee and all Additional Drivers understand that Federal and State law prohibit the operation of a watercraft while persons are sitting on the front (bow), sides (gunwales), rear (stern), or swim platform. Lessee acknowledges that any failure to comply with such laws shall be deemed gross negligence under this Agreement. Lessee and all Additional Drivers understand and acknowledge the particular danger of sitting on the front bow of the Equipment because a slip or fall off the Equipment may “funnel” a passenger into the boat propeller. Lessee and all Additional Drivers understand that there is an awareness zone that includes the front (bow)/platform, sides (gunwales), rear (stern) and swim platform, and extends 30 feet behind and around the Pontoon and Boat. Lessee and all Additional Drivers shall not allow passengers to enter the awareness zone unless the Pontoon or Boat has been turned off, the keys are removed and the propeller has stopped spinning. Lessee and all Additional Drivers acknowledge that it is his/her responsibility for the safe and proper operation of the Equipment; and for the safety and welfare of other boaters, persons, and passengers. It is agreed and understood by Lessee and all Additional Drivers that the Lessor shall not be held liable for any damages, loss, inconvenience or time lost arising from or relating to any accident, breakdown or malfunction of the Equipment. Lessee and all Additional Drivers further agree to indemnify and hold harmless the Lessor and its agents, affiliates, and personnel from, and against any and all liability, costs, claims for loss of or damage to property or injury to persons (including death) resulting through or in any way relating to Lessee’s and/or any Additional Drivers’ use, operation or possession of the Equipment. Lessee and all Additional Drivers further agree to hold the Lessor harmless for any loss or damages to any of personal property while carried in, or on, the Equipment, including loss or damage by fire, water, theft or any other causes whatsoever. Lessee shall not, nor permit any other person to, (1) swim, jump or dive off the Equipment while it is in motion or the engine is running; (2) tie or in any manner attach the Equipment with or to another boat; (3) carry passengers or property for hire or use the Equipment for any business purposes; (4) use the Equipment to tow or propel another boat; (5) race the Equipment; (6) use the Equipment in a negligent manner or for any illegal purpose; (7) use the Equipment outside of Poplar Lake; (8) operate the Equipment after sunset; (9) water-ski behind the Equipment and (10) smoke, cook or utilize any appliance or open flame while onboard the Equipment. No towing of any kind is allowed including, but not limited to, other watercraft, water skiing, wake boarding, wake surfing, or any other similar activity. Lessee and all Additional Drivers will remain onboard the Equipment whenever it is unanchored. Lessee will not exceed the maximum number of passengers allowed on the Equipment as set forth above. Lessee and all Additional Drivers acknowledge that he/she understands what to do in the case of a person overboard, collision, or other dangerous situation. Lessee shall pay a cleaning fee of $50.00 if the Equipment is returned in a manner that will take extra effort to clean (including, without limitation, extra amounts of sand, stains, food, trash, fish waste, etc). Lessee shall not permit any portable gas cans, grills or kegs of beer on the Equipment. Fishing is allowed but Lessee shall not allow fish to be cleaned on the Equipment. Lessee and all Additional Drivers expressly agree to indemnify and hold Lessor and its agents, affiliates and personnel, harmless of, from and against any and all loss, cost, damages, attorney fees and costs (whether or not there is a lawsuit) in connection with the enforcing of this Agreement by Lessor, including expense incurred in connection with attempting to collect any amounts to be paid by Lessee hereunder and in the event of suit by Lessor, to recover possession of the Equipment or any other property and/or to enforce any terms, conditions and/or provisions hereof. It is understood and agreed that this Agreement shall be construed in accordance with Minnesota law, and the exclusive forum for any action arising from or relating to this Agreement shall be the state courts located in Cook County, Minnesota. In the event of rain or a severe weather warning (that includes Poplar Lake) at the commencement of the rental period, Lessee shall have the option to re-book the rental for another time within 365 days of such cancelation. In addition, Lessor reserves the right to cancel Lessee’s reservation, at any time, for weather-related concerns provided, however, that Lessor shall allow Lessee to re-book the rental for another time within 365 days of such cancelation. Lessor shall not be responsible for rental interruptions due to poor weather or circumstances beyond Lessor’s control after the rental period has started. Under no circumstances will a refund be issued to Lessee due to weather. Lessee and all Additional Drivers are familiar with Poplar Lake and will not go into restricted or unsafe areas. Lessee and all Additional Drivers agree to stay away from shallow waters and areas that may contain rocks, submerged objects or other material which may cause damage to the Equipment and/or injury to any person. Lessee and all Additional Drivers agree to abide by all No Wake Zones and other marked areas. Lessee is responsible for all damage, violations and expenses resulting from the operation of the Equipment in a No Wake Zone and/or other marked areas. Lessee shall abide by all rules and regulations set forth herein, posted at Lessor’s marina and/or on the Equipment, and/or otherwise promulgated by Lessor regarding the use of the Equipment and Lessor’s facilities. Lessee acknowledges that he/she has read and understands said rules and regulations and, further, expressly assumes all responsibility and liability for the compliance by Lessee’s family and or guest(s) with such rules and regulations. Moreover, Lessee shall comply with all local, State and Federal boater safety laws, rules and regulations. LESSEE(S) CERTIFY THAT ALL WORDS OF THIS AGREEMENT HAVE BEEN READ AND THE TERMS AND CONDITIONS SET FORTH HEREIN ARE FULLY UNDERSTOOD. ​​ White Pine Lodge LLC 7969 Northwoods Loop, Grand Marais MN 55604, USA.
  • Hours of Operation
    Main Lodge Hours: Cabin, lodge room, and campsite guests have access to main lodge daily from 9am-7pm ​ White Pine Pub: Reservations recommended for pizza Restaurant & Bar Hours: Summer/Fall Seasons: May 15th - Oct 31st Tue/Fri/Sat: 4pm-7p Mon/Wed/Thur/Sun: Closed Shoulder Seasons: Nov 1st – Dec 23rd & April 1st – May 14th Fri/Sat: 4pm-7pm Mon/Tue/Wed/Thur/Sun: Closed Winter Season: Dec 26th – March 31st Fri: 4pm-7pm Sat/Sun: Noon-7pm Mon/Tue/Wed/Thur: Closed Quiet Time: 10 PM to 8 AM In cases of excessive noise, or behavior that disrupts other guests or our neighbors, guests may be asked to leave.
  • Checking In & Checking Out
    Checking In: Check-in begins at 3:00 pm Arrival instructions: During lodge hours, please come into the main lodge to check-in. If checking in after hours, you will have a note attached to the entrance of the main lodge with your name on it, along with a copy of your confirmation and a map to your cabin, lodge room, or campsite. Please remove it and see yourselves to your accommodation. Make yourselves at home and begin to enjoy your stay. Checking Out Check out is 9:00 am If you would like a later check out time, please let us know and we will do our best to accommodate you if there is sufficient time between guests to thoroughly clean cabins, lodge rooms, and campsites. Before your departure: If you have time, stop in and say goodbye, we would love to know if your stay was pleasant. Some units book very quickly, so it’s a great time to secure your cabin/lodge room/campsite or ask questions for your next getaway. Cabins/Lodge Rooms: Our cabins and lodge rooms are “housekeeping” accommodations, so we don’t offer cleaning service while you are here. We are a staff of 2, and though cabins and rooms are thoroughly cleaned after guests leave, we ask that dishes be washed and put away(cabins), and the cabin/room be left reasonably tidy. Please strip the bed(s) of all linens and put them in the laundry bag provided in your cabin or room. If you brought your own linens, be sure to take everything home with you. If cabins or rooms are left excessively dirty, we reserve the right to charge an extra cleaning fee.
  • Wi-Fi, Cell Service, TV, Radio
    Wi-Fi *NEW* Wi-fi will be available on the entire property. This includes the main lodge, lodge rooms, cabins, and campsites. Cell Phones AT&T cell phone service has recently been added to the Gunflint Trail. Check with your carrier to see if coverage is included if you’re not an AT&T customer. Wi-Fi is available in and around the main lodge for calling apps, as well as the lodge land line. The main number (218-388-0172) can be left with family members and friends who may need to contact you. TV & Radio There are no televisions or radios in any of the cabins or lodge rooms. Please feel free to bring a portable player, but be respectful of other guests, and adhere to Quiet Time. The only television on property is located inside the main lodge.
  • Accommodations & Amenities
    Please see reservation pages to view all amenities for each unit. All cabins and lodge rooms are “housekeeping” accommodations, so we do not offer cleaning service during your stay. If you would like fresh towels or other linens, we will be happy to swap out dirty for clean. We will provide a laundry bag for you to use. We provide all linens and towels for cabins and lodge rooms. Unless you notify us in advance that you choose to bring your own bedding and/or towels, beds will be made with fresh linens, including pillow and mattress protectors, top & bottom sheet, blanket, and coverlet. At the end of your stay: we request that you strip the beds and put used linens and towels in a laundry bag that is located in your cabin or room. Sauna use: the lakeside sauna is available on a first come basis. Check at the lodge for more information or if you have questions on how to operate the timer. Canoes, kayaks, paddle boards, and snowshoes/poles: we offer free use of canoes, kayaks, paddle boards, and snowshoes/poles. Rentals: two fishing boats and a pontoon are available for rent on our Add On Rentals page
  • Pet Policy
    Even the most well-behaved dogs at home can react differently in a new environment. If there are any concerns or questions about bringing your pet, please contact us. Acknowledgment of our pet policy is required when making a reservation. Pet Limit and Fees: All of our cabins and campsites are dog-friendly - up to 2 dogs per unit. The fee for each dog is $25 per night in cabins and $10 per night in campsites. Rules In consideration of other guests that may have pet allergies, please keep dogs off furniture, however the use of a cover is accepted. Leash your dog(s) when outside. Pet owners assume all liability and responsibility for dog-to-dog encounters. Many trails are dog-friendly, but if they are staying behind, dogs are not allowed to be left alone in cabins unless properly crated and quiet. Dogs are not allowed inside the main lodge, including lodge rooms Dog owners are responsible for all damage caused by pets, and are responsible for proper pet waste disposal. White Pine Lodge is a place to relax and unwind, which means quiet time for pets as well as people. Guests may be asked to leave if dogs bark excessively or are aggressive.
  • Dining Options
    Dining at the lodge: Homemade, artisan pizza is available during restaurant/bar hours, either fully-baked or take-n-bake. See the Restaurant page for our offerings. Reservations are recommended for pizza *Very limited seating, highly recommend reservations 1 week prior*. Lodge room guests: Lodge rooms are equipped with a 4-cup coffee maker, microwave, and compact refrigerator. There is also a charcoal and propane grill available for use. Groceries: Local grocery stores have limited hours, and with the exception of Cook County Whole Foods, are closed on Sundays. We encourage you to check out their website or social media pages for details. We highly recommended you bring anything you may need/want with you. Cook County Whole Foods Co-Op website Johnson’s Foods website Gene’s IGA website Food options nearby: Hungry Jack Lodge Poplar Haus Trail Center Lodge Gunflint Lodge Loons Nest Coffee Borderland Lodge Loon Lake Lodge Clearwater Lodge Gunflint Pines Skyport Lodge Please check their websites/social pages for hours of operation. Check out the Visit Cook County Dining App for more information.
  • Smoking, Fish Cleaning & Fireworks
    Smoking Smoking is NOT allowed in any building on lodge property, including cabins and sauna. Please dispose of cigarettes and cigars properly, not on the ground or in fire pits. Cleaning of Fish There is NO cleaning of fish in cabins or lodge rooms. There is a fish cleaning house located next to the lodge along Fireplace Road. Fireworks Fireworks are NOT allowed anywhere on the property. Not only are they a fire hazard, they also upset pets and wildlife. Please check Visit Cook County for holiday and family events.
  • Septic, Water Usage, Trash
    Septic System If not familiar with a septic system, please be aware maintaining plumbing in rural areas requires being more conscious of what goes into it in order to keep stuff moving. It is VERY important not to put anything in the system that does not break down easily. The biggest issue is grease. Do NOT put grease down the sink. Grease containers are provided for everyone’s convenience, so please use them or dispose of grease in the trash. Septic-safe toilet paper is provided for every cabin/lodge room. However, if you do bring your own, please be sure it is also septic-safe. SOS (Save Our Septic) In a nutshell – don’t put anything down any drain that isn’t naturally produced. When in doubt, throw it out! Water No bottled water is necessary for cabin/lodge room guests. Our water system is from a well and is fresh and filtered, inspected by the Minnesota Department of Health and is excellent for drinking. Please feel free to drink water straight from the tap. Having said that, our well is not bottomless and does require some time to recover. In order to conserve water, we ask guests to please be mindful of water usage when washing hands, showering, or doing dishes, and to help us by keeping laundry to a minimum by reusing towels. Trash Extra trash bags are provided in the cabins/lodge rooms, but please feel free to ask for more if needed. If trash containers are full, please dispose of full bags in the dumpster located by the lodge parking lot. Trash cans are not provided on campsites. Please dispose of your full trash in the dumpster located by the lodge parking lot. Never leave trash outside! This includes the porch on cabins, the main lodge porch, and anywhere on the campground.
  • Parking & Trailers
    Cabin Parking - Each cabin has one parking spot located right next to the cabin. During snow/ice seasons, 4-wheel drive is necessary to access the parking spot with the exception of Cabin 1 (Spruce). If you don't have 4-wheel drive, you will need to park at the lodge and walk to your cabin. Lodge Room Parking - There is a parking lot for lodge room guests on the side of the lodge near the lodge room entrance. There is one spot allotted for each lodge room. Campsite Parking - Each campsite can fit one RV, or one trailer and tow vehicle, or one vehicle and tent. Trailer Parking - We do have parking for boat and snowmobile trailers. Inquire with lodge owners on where to park. Plan to un-hook the trailer from your vehicle and bring a trailer lock.
  • Medical Needs
    IN THE CASE OF A MEDICAL EMERGENCY: There is an emergency room in Grand Marias at the Cook County North Shore Hospital. For questions, directions, & parking call 218-387-3040. For minor injuries during lodge hours, first aid supplies can be found in the lodge.
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